How to create an Access Journey

Modified on Tue, 16 Mar, 2021 at 11:22 AM

Head to Onboarding > Access Journeys

On this page, there will be a list of any existing journeys. You can choose to either edit an existing journey or create a new one.  

To create a new one, click the ‘create new journey’ button in the top right.

You can also ‘Duplicate’ existing journeys to save time. This option is available in the 'three dot’ icon next to an existing journey.

Fill out the details as so:

Name: Choose a relevant name. This is for internal use and won’t be seen by your customers. For example “standard” “Christmas” “Manchester store”

Ownership Scope: Choose:

  • ‘Customer’ (your full estate)


  • ‘Group’ (for one of your brands)


  • ‘Venue’ (for a specific venue)

Owned by: Choose the relevant option from the drop-down menu

Click “Create new”


There are various tabs along the top to change different settings.

The tabs that need amending are:

Please click on the hyperlinks for guides on setting up these tabs.

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